Occasionally, you may run into minor issues logging in to 389bd. Most of them are easy to fix. Below are the most common problems and how to resolve them.
Forgot your password?
Click the "Forgot your password?" link on the login page. An OTP will be sent to your registered mobile number. Use the OTP to set a new password and log back in to 389bd.
- Showing incorrect password error: Check that Caps Lock is off, then carefully re-enter your number and password.
- Account locked: Multiple incorrect password attempts will temporarily lock your account. Wait 15 minutes and try again, or contact support.
- OTP not arriving: Check your network connection and click the "Resend" button. Also check your spam folder.
- Page not loading: Clear your browser cache and cookies, or use the 389bd mobile app.
- Forgot your mobile number: Contact the support team and verify your identity with KYC documents.
If none of the above solutions work, contact 389bd's 24/7 support team via live chat. Our Bangla-speaking support agents will resolve any login issue quickly.