389bd Privacy Policy — Your data is completely safe

Welcome to the 389bd privacy policy. This document explains how 389bd handles your personal information. Our privacy policy is built in accordance with Bangladesh's prevailing data protection guidelines and international standards.

This privacy policy applies to you from the moment you visit the 389bd website, create an account, or use any of our services — so it is important to read it carefully.

Our core commitment is this: your information will be used solely to improve the quality of our services and will never be sold or transferred to third parties unnecessarily. 389bd believes transparency is the foundation of trust.

389bd collects information from you through several channels. This data comes from three main sources: what you provide directly, what is collected automatically while you use the platform, and what is received from legitimate third parties.

We collect only the information that is genuinely necessary to provide our services. Collecting unnecessary data is against 389bd's policy.

389bd uses the information it collects for the purposes outlined below. In each case there is a legitimate reason for doing so, and it is carried out only with your consent.

• Account creation and management: To keep your account active and ensure your login remains secure.
• Payment processing: To ensure fast deposits and withdrawals via Mobile Banking, Nagad, and Rocket.
• Identity verification (KYC): To verify age and identity for platform security and legal compliance.
• Customer Support: To provide fast and effective resolution of your issues.
• Promotional communications: To keep you informed about new bonus offers and updates (optional).
• Fraud Prevention: To detect suspicious activity and keep the platform secure.
• Legal obligations: To comply with legal directives from government or regulatory authorities.
• Service Improvement: Analyzes usage patterns to improve your gaming experience.

You can opt out of promotional messages at any time by contacting our support team.

389bd never sells your personal information. In certain limited circumstances, specific data may be shared with trusted partners, and in every such case strict confidentiality agreements are in place.

• Payment processor: Minimum necessary information is shared with mobile banking providers to process transactions.
• Technology partners: Technology providers that support the operation of the platform are bound by strict data processing agreements.
• Legal authorities: Disclosure of information may be required under a court order or a lawful directive from a regulatory authority.
• Fraud Prevention Authority: In specific circumstances where platform security requires it.

389bd uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help the platform remember your preferences.

• Essential cookies: Essential for keeping login sessions active and ensuring platform security.
• Functional cookies: Helps remember your language preferences and settings.
• Analytics cookies: Collects anonymous data to help us understand which pages are visited most.
• Security cookies: Used to detect and prevent fraudulent activity.

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

389bd employs the highest technical and organizational measures to protect your personal information. Our security framework is reviewed and updated on a regular basis.

• SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
• AES-256 Data Encryption: Sensitive data stored in our database is secured with strong encryption.
• Two-factor authentication (2FA): Adds an extra layer of security to your account.
• Firewall & DDoS protection: Server-level cyber attack prevention measures.
• Regular security audits: Periodic security audits conducted by third-party expert teams.
• Access Controls: Employees may only access information that is necessary for their role.

389bd retains your information only for as long as necessary. Once the purpose has been fulfilled or the legal retention period has expired, your data is securely deleted.

• Active Account Information: Retained for as long as your account remains active.
• Financial transaction records: Up to 5 years as required by legal obligations.
• KYC Documents: Up to 3 years after account closure.
• Log & Session Data: Up to 12 months.
• Closed account data: Deleted within 18 months unless required by law.

Full encryption and overwrite methods are applied before deletion to ensure data cannot be recovered.

Under the 389bd privacy policy, you have specific rights over your own data. Contact our support team to exercise any of these rights.

389bd strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect or process personal information from minors.

Age verification is carried out at the point of registration. Should we become aware that any data from a minor has been collected, the account will be immediately closed and all associated data permanently deleted.

389bd works with certain trusted third-party services to operate the platform. These providers act on behalf of 389bd and are bound by strict confidentiality agreements.

• Game providers: For operating slots, fish, and Live Casino games.
• Payment gateway: To process transactions via Mobile Banking, Nagad, and Rocket.
• Cloud services: For secure data storage and processing.
• Analytics services: Uses anonymised data to monitor platform performance.

These third parties receive only the information needed for their specific tasks. They are not permitted to use that information for their own purposes.

389bd may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised, and for significant changes you will be notified directly.

Continued use of the platform after a policy update will be taken as your acceptance of the revised terms. We recommend reviewing this page regularly.

If any change materially affects your rights, we will notify you at least 30 days in advance.

For any questions, complaints, or to exercise your rights regarding our Privacy Policy, please contact our support team. We aim to respond within 48 hours.

When submitting a complaint or request, please include your account username and a full description of the issue. This helps us resolve it as quickly as possible.