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Safe & Healthy Gaming

389bd Responsible Gaming — Stay safe, stay entertained

Gaming is entertainment — and it should never become a source of harm. 389bd believes every player's mental well-being and financial security matter most. That's why we provide all the tools and support needed for responsible gaming.

18+ only Set Your Own Limits Self-Exclusion Benefits 24/7 support
Table of Contents
What Is Responsible Gaming?

Responsible gaming means enjoying gaming purely as entertainment — not as a way to earn money or escape from problems. At 389bd, we believe gaming only brings real enjoyment when it is controlled, mindful, and planned.

Millions of people across Bangladesh play on 389bd every day. To ensure every player has a positive experience, we've established responsible gaming guidelines and encourage all players to follow them.

Responsible gaming doesn't mean playing less. It means you Play Responsibly — You decide how much time and money you spend, and you stick to those limits.

Keep in Mind

Gaming is never a solution to financial problems. The outcome of every game depends entirely on chance.

389bd's Core Responsible Gaming Principles

389bd treats responsible gaming not as a rule, but as a core platform value. Player protection is a priority in every decision we make.

1
Age Verification — 18+ Only
389bd strictly prohibits anyone under 18 from accessing the platform. Age verification is mandatory at registration, and additional KYC checks are carried out in cases of doubt.
2
Player Autonomy
Every player has the right to set their own limits. 389bd respects that decision and provides the tools to make it happen.
3
Transparency & Integrity
389bd never makes misleading offers or false promises. We provide honest, straightforward information about game rules, winning odds, and risks.
4
Protecting Vulnerable Players
Players identified as at-risk receive dedicated support and intervention. 389bd will never encourage such players to continue playing.
5
Providing Immediate Assistance
Our support team is available 24/7 for any concern — whether it's setting limits, self-exclusion, or getting help. Reach out anytime.
Limit Setting Feature

The most effective way to game responsibly at 389bd is to set your own limits before you start. Our platform offers a range of limit-setting tools to help you stay in control.

Limit Type Description Time to Take Effect Status
Daily Deposit Limit Set a maximum daily deposit amount in BDT Immediate Active
Weekly Deposit Limit Set your own weekly deposit limit Immediate Active
Monthly Deposit Limit Decide in advance how much BDT you'll spend on gaming each month Immediate Active
Session Time Limit Set a limit on how long you play in one sitting Immediate Active
Temporary Break Temporarily suspend your account for anywhere from 24 hours to 6 weeks Immediate Active
Loss Limit Your session will automatically end once you have lost a specified amount Immediate Active

To set a limit, go to your account settings or get in touch with our support team. Reducing a limit takes effect immediately, but increasing a limit requires a 7-day waiting period — This is part of our responsible gaming policy.

Advice

When setting limits, use a realistic budget — only what you can afford as entertainment spending. Never use emergency funds or savings for gaming.

Signs of Problem Gaming

It can be hard to tell when gaming has crossed the line from entertainment to a problem. Be alert if you or someone close to you shows the following signs.

Financial Warning Signs
  • Chasing losses with bigger bets
  • Spending savings or borrowed money on gaming
  • Unable to cover bills or expenses
  • Hiding your gaming budget
Time-Related Signs
  • Spending more time gaming than planned
  • Skipping sleep or meals to keep playing
  • Unable to stop playing
  • Difficulty focusing on other activities
Social Signs
  • Spending less time with family and friends
  • Lying or hiding the truth about gaming
  • Neglecting work or studies
  • Strained relationships
Psychological Signs
  • Excessive frustration or anger when losing
  • Feeling restless when unable to play
  • Using gaming to escape anxiety or depression
  • Failed attempts to quit gaming
Take Action Now If You Notice These Signs

If you recognise several of the above signs in yourself, don't wait — seek help. Reach out to 389bd's support team or a health professional. It's not a sign of weakness; it's a sign of awareness.

Self-Exclusion Feature

If you feel you need a complete break from gaming, 389bd's self-exclusion feature is here for you. Once activated, access to your account will be fully suspended for the duration you choose.

1
Contact Support
Contact our support team via live chat or email to request self-exclusion and specify how long you'd like it to last.
2
Select Duration
30 days, 3 months, 6 months, 1 year, or permanently — choose whichever duration works best for you.
3
Takes Effect Immediately
Your account will be locked as soon as the request is made. No marketing messages will be sent to you during this period.
4
Reactivate After Expiry
Once the set period expires, you will need to make a conscious request to reactivate your account — it will not reopen automatically.
Important Information

Any attempt to open a new account during self-exclusion will not be approved. We fully respect your decision.

Check Yourself — Self-Assessment Questionnaire

Answer the following questions honestly. If you answer "Yes" to three or more, consider reaching out for support.

1
Do you spend more money or time on gaming than you originally planned?
2
Do you chase losses by placing bigger bets to try to win back money you've lost?
3
Have you ever lied to family or friends about your gaming?
4
Do you feel restless, irritable, or anxious when you can't play?
5
Have you ever skipped work, studies, or family responsibilities to play?
6
Have you used savings, borrowed money, or emergency funds for gaming?
7
Have you tried to cut back or stop gaming but couldn't?
8
Do you turn to gaming to escape stress or anxiety?
Results Analysis

0–2 Yes: Stay cautious. 3–5 Yes: Set limits and seek support. 6+ Yes: Get professional help immediately and consider self-exclusion.

How to Get Support

389bd's responsible gaming team is always here for you. If you have any concerns about your gaming, don't hesitate to reach out.

Live Chat

Chat with our responsible gaming specialist directly from any page on the platform. Available 24 hours a day, 7 days a week.

Email Support

Email us with full details of any issue. We're committed to responding within 48 hours.

Gaming addiction is a health issue — not something to be ashamed of. Seeking help at the right time is the smartest move you can make. 389bd is more than a gaming platform; we care about your long-term well-being.

Contact Us

For responsible gaming support: [email protected]

Frequently Asked Questions (FAQ)

Yes, all responsible gaming features on 389bd are completely free. There's no extra charge for deposit limits, session limits, temporary breaks, or self-exclusion.

Your account balance is fully protected during self-exclusion. Once the period ends and your account is reactivated, you can withdraw that balance.

Yes, but you'll need to wait 7 days after requesting an increase. This cooling-off period is intentional — to prevent impulsive limit increases. Reducing a limit takes effect immediately.

Talk to them with empathy first — don't judge. Encourage them to reach out to 389bd's support team. If needed, you can contact us directly and we'll handle it with full confidentiality.

No. 389bd strictly prohibits anyone under 18 from using the platform. Age is verified at registration, and KYC document checks are mandatory in cases of doubt.

Contact 389bd's support team directly. Our expert team is ready to answer all your questions. All information on this page is also kept regularly updated.
Our Commitment

389bd's 6 Pillars of Responsible Gaming

We are more than just a gaming platform — our goal is to ensure a healthy and safe gaming experience for every player.

Age Verification System

389bd enforces a strict age verification process as part of its responsible gaming commitment. No one under 18 can register, and additional verification is required in suspicious cases.

Flexible Limit Setting

From daily, weekly, or monthly deposit limits to session time limits, 389bd provides every control tool you need for responsible gaming.

Temporary Break Feature

Taking breaks is part of responsible gaming. Set a temporary break anywhere from 24 hours to 6 weeks — effective immediately.

Self-Exclusion Option

If you need a longer break, activate self-exclusion. Lock your account for anywhere from 30 days to permanently — the choice is yours. That's what responsible decision-making looks like.

Awareness Messages

389bd regularly sends responsible gaming tips and awareness messages. Automatic reminders notify you during extended sessions to help you stay mindful.

24/7 expert support

Our expert support team is always available for any responsible gaming questions. All assistance is provided with complete confidentiality.

Play Responsibly

Start Safe and Enjoyable Gaming at 389bd

Enjoy gaming the responsible way. For limit-setting, secure transactions, and a trusted platform, 389bd is the top choice in Bangladesh.

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